EXPERT IN NUTRICOSMETICS - Food supplements for beauty, aesthetics and health

FAQ

Products
  • How long does the product remain effective after opening?

    All of our products have a BBD (Best Before Date) or a PAO (Period After Opening), which is indicated on each product.

  • How can we find the list of ingredients?

    The complete list of our ingredients is written on the product packaging. You will also find the formula details on each product page. For further information, call us at 0800 808 909 or send us an email at info@biocyte.eu.

  • How can I receive advice about Biocyte products?

    Go to the "Products" page or send your questions to Biocyte Customer Service at the following address: info@biocyte.eu or call us at 0800 808 909 (Monday through Friday from 8:30-12:30 and 2-5).

  • Are Biocyte products natural?

    Although we systematically favor the use of natural active ingredients, we also use biotechnologically produced ingredients due to their unrivaled effectiveness. Our formulas are constantly improved and we replace certain active ingredients by others that are more effective as soon as we can.

Retail locations
  • Where can I find a retail location?

    Our products are distributed in pharmacies, drugstores and health food stores. Visit "Our retail locations" page to find our points of sale.

  • Where is the retail location closest to me?

    Visit "Our retail locations" page to find the point of sale closest to you.

Contact
  • Who can I contact for an order / For a product / For recruitment?

    You can send your questions to Biocyte Customer Service at the following address: info@biocyte.eu or call us at 0800 808 909 (Monday through Friday from 8:30-12:30 and 2-5).

Shipment / My order
  • How can I place an order?

    1. LOG IN Once you have filled your basket and verified your articles, click on "Confirm my order". Simply log in to continue completing your current order. If you already have an account, enter your username and password and then confirm. If this is your first order or you do not have an account, you will be asked to create an account by clicking on the link to the left. When clicking on "create your account", you will reach the "my account" page. Simply follow the instructions to create your account. For more information on creating an account, refer to the first question on the page.

    2. SHIPMENT Once you have logged in, you will arrive on the shipment page to choose your delivery method. Here, you must enter your billing address and shipping address. To make payment, click on "Order", then choose your delivery method:
    - Delivery by Colissimo to a distribution point
    - Delivery by Colissimo to your home
    - Delivery by Chronopost.
    Then, you must accept the general sales conditions and click on "Order"

    3. PAYMENT This step provides an overview of your shopping cart and a choice of different payment methods. You must choose a payment method, enter your credit card information and then click on "Order".

  • What are the delivery times and costs?

    Orders are generally shipped within 48 hours (operating hours after shipment). Delivery times depend on the destination. • Your order will be shipped after your payment has been received and certain data verified. • For same day shipment, your order must be placed, verified and confirmed before 1 p.m. After this time, your order will be shipped the following day. (1) These delivery times only take effect after receiving the shipment confirmation email, and exclude order preparation time. 1 to 2 additional days are needed for all shipments made to Corsica.

  • How can I track my order?

    Once your order status and payment have been confirmed, we will send you an initial confirmation email. If you don't receive these confirmation emails, it may mean that your order wasn't registered. To ensure that your order was properly placed, contact us by email at info@biocyte.eu, or call us at 0800 808 909 (Monday through Friday from 8:30-12:30 and 2-5). Moreover, once your order has been prepared and shipped, you will also receive a shipment confirmation by email. Your order may be tracked on the carrier's website the day after it has been shipped, with your tracking number.

  • How can I change or cancel my order?

    Before your payment has been validated, you can change or cancel your order on "My shopping cart" page when asked to confirm your order. To cancel an order after payment confirmation, call us at 0800 808 909 (Monday through Friday from 8:30-12:30 and 2-5) so that we can cancel your order prior to processing, and then confirm your request by sending an email to info@biocyte.eu. If processing has been completed, you can also return ordered products within a two-week period after receiving your order.

  • Can I return products that I have ordered?

    You can return products ordered from www.biocyte.com within a two-week period after delivery, in compliance with current distance selling regulations. If the products delivered do not comply with the order or are damaged, return them accompanied with the elements listed on the delivery slip and invoice. You will be reimbursed. Laboratoire Biocyte - Retour colis 1555 Avenue de la Plaine 06250 Mougins FRANCE. To be reimbursed, the entire order must be returned unused, in its original packaging. Products ordered from our distributing pharmacies or drugstores cannot be exchanged or reimbursed.

My account
  • How can I change my password?

    If you wish to change your password, go to "MY ACCOUNT". On the "MY PERSONAL INFORMATION" login page, enter your current password and then your new password. Confirm your new password.

  • I forgot my password, what can I do?

    Go to "My account". On the login page, click on "'Forgot your password". Enter your registration email address and we will send you your password.

Payment
  • Is payment secure?

    Your online payment is 100% secure. The bank transaction takes place directly between you and the bank. As none of your personal data is stored on our servers, all of your bank information is fully secure.

  • What payment methods are accepted?

    You may pay online by credit card (Visa, Mastercard). Your card details are encrypted (SSL mode) and are neither known nor stored by Biocyte. All online payments made on the Biocyte.com site are safely transmitted to our partner BNP Paribas. You can also pay by PAYPAL. For further information on payment, contact customer service by telephone at 0800 808 909 (Monday through Friday from 8:30-12:30 and 2-5) or by email at info@biocyte.eu.

  • How can I use a promotional code?

    When making payment, enter your code in the "Promotional Code" field. It is essential that you click on OK to validate this code. We remind you that our promotions can only be redeemed once per customer while stocks last and cannot be combined with any other offer.

  • What can I do if my payment is refused?

    After verifying your credit card information and validating your order, our service provider will contact your bank to validate payment and issue authorization. If payment is refused, please contact your bank. For any additional information, our customer service agents are available by telephone at 0800 808 909 (Monday through Friday from 8:30-12:30 and 2-5) or by email at info@biocyte.eu.

  • Express delivery in_48 hours Express delivery in_48 hours
  • Free delivery over_49€ in France Free delivery over_49€ in France
  • Nutri-esthetic_Advises available_on 0 800 808 909 Nutri-esthetic_Advises available_on 0 800 808 909
  • Secure payement_Master card, Paypal,_Visa, CB Secure payement_Master card, Paypal,_Visa, CB